Frequently Asked QuestionsWhen will new arrivals come in?
New arrivals will be up as and when Novi find pretty clothes to select.How long will pre-order items take to arrive?
It will take approximately 2-4 weeks for them to arrive. Kindly refer to the product descriptions for specific arrival details.How would I know if the item status is pre-order or not?
If not specified, item is available and will take 3-5 working days to reach you.What are the available shipping methods?
We offer Normal Mail (free), Registered Mail and Speedpost shipping methods
We are currently working with shipment companies to bring you better delivery services in days to come.Has my order been shipped out?
Your order status will be updated and you may check via your email. An email will also be sent to your registered email address with every update.What can I do if I am in love with the item that is not available in my size?
Unfortunately, some items sold out very fast.. However, we might restock the items. If you are particularly interested in an item, please contact us at firstname.lastname@example.org to register your interest. When the stock is coming back, a restocked email will be sent to you.Can't find what you're looking for?
Email us at email@example.com